AGB

Bitte beachten Sie, dass für Sie die englischsprachigen AGB (“Terms & Conditions”) Gültigkeit haben. Die nachfolgenden Sportregeln ergänzen die Allgemeinen Geschäftsbedingungen und regeln Ihre Nutzung der von Totobet N.V. auf dieser Website angebotenen Dienstleistungen für Sportwetten: SPORTS RULES (Englisch, PDF, 197KB).

1. General Terms & Conditions

1.1 Totobet, totobet.com, www.totobet.com in these Terms and Conditions shall be construed as constituting a reference to Totobet N.V.  Totobet N.V. is a company registered in Curaçao, at the following registered address:  Dr. M.J. Hugenholtzweg Z/N, UTS Gebouw, Curaçao and operating under a Curaçao eGaming License no. 1668/JAZ (PB 1993, no. 63) as promulgated by the Curaçao Department of Justice.

1.2 This agreement establishes the Terms and Conditions for the contractual relationship between Totobet N.V. and any person registering with www.totobet.com, known as a ‘player’. Each player is required to accept these Terms and Conditions when registering for an account with www.totobet.com and is bound by them throughout the existence of the relationship.

1.3 Totobet N.V. reserves the right to change these Terms and Conditions including any of the Betting Rules at any time and without prior notice. We will do our utmost to inform our players should there be major modifications to the Terms & Conditions. Nevertheless, it is the players’ responsibility to regularly check for any changes. Should the player, due to any possible changes, not wish to continue using the services of Totobet N.V. anymore, he can withdraw all available funds (except Bonuses and with bonus generated winnings) and close his account.

1.4 The contractual relationship between the registered player and Totobet N.V. is governed by these Terms and Conditions and by the Laws of Curacao.

1.5 In the case of any dispute between the English language version of the Terms and Conditions and versions in other languages, the English language version shall prevail.

1.6 Please Read these Terms and Conditions carefully before accepting and then print these terms and condition to store them along with all additional terms, Game Rules, E-Mails, SMS Messages, Transaction Data, Payment Methods and Relevant information’s for your use of totobet.com services. We will not file our contract with you. So please store them in an easily accessible place.

 

2. Account Rules

2.1 Any player applying for an account must be at least 18 years old or in the case of Estonia not less than 21 years of age.

2.2 Residents of the USA or Turkey cannot register as players with www.totobet.com.

2.3 The players of totobet.com agree to abide by these Terms and Conditions at all times, and also confirm that they are:

i. not acting in the interests of any third party;
ii. not utilising funds originating from any criminal activity or activities;
iii. not utilising bank accounts, debit cards, credit card/s they are not authorised to use;
iv. not to attempt to gain unauthorised access to Totobet.com systems or, to alter its code or content in any way;
v. not going to take part or organise any criminal actions against Totobet.com, related URLs, its affiliates, and its players.

2.4 In the event of a player not respecting one or more of the rules as mentioned in 2.1, 2.2 and 2.3, Totobet N.V. will close the account and may confiscate the available funds.

2.5 It is the responsibility of the player to verify that when opening an account and conducting business with Totobet N.V., they are not breaking any laws and are of legal age to gamble in their jurisdiction.

2.6 In order to open an account with totobet.com, the prospective customer must correctly fill in the registration form found on the website and read and accept the Terms and Conditions as found on the website www.totobet.com.

2.7 The player must submit the correct information during the registration process. The player also agrees to update this information in a timely manner should there be any changes to their personal data provided.

2.8 The player is restricted to opening only one account or having only one active account.

2.9 Totobet N.V. may, at its own discretion and without having to provide any justification, refuse to open an account or close an existing account.

2.10 All accounts are opened and transacted in the Euro currency.

2.11 Totobet N.V. is not a financial institution and no interest is paid on any funds, irrespective of the amount, held in the player’s account.

2.12 It is the responsibility of the player to keep track of winnings and report them to the proper authorities, if the player resides in a jurisdiction where those winnings are taxable.

2.13 On 1st July 2012 the regulation of Racing Bets and Lotteries Act came into force, which were modified and implemented by the German authorities. All sports bets made by clients with permanent and regular residence in Germany are subject to taxation at a rate of 5%. Totobet will retain a fee of 5 % from all gross winnings to cover this tax and the amount will be deducted at settlement. For all bets lost there will be no deductions from stakes and Totobet will cover the entire taxation amount. To prevent bet winnings being lower than the bet stake following the deduction of the tax contribution, Totobet indicates its players not to place single bet`s on odds lower than 1.10. Bets on lower odds should therefore be made as part of combination or system bets.

2.14 During the registration process the player will be able to choose his login ID and password. This password may be changed by the player at any time.

2.15 The player must keep his login ID and password secret at all times. In this respect, totobet.com advises the player not to write down his login ID and password in a way that can be easily found or used. totobet.com also advises the player not to leave his computer unattended when logged in, so that he can avoid anyone using his account without his consent. totobet.com also advises the player to construct a password with a minimum length of six characters which contains, as a minimum, upper case and lower case alphabetical characters and numbers or other characters (e.g. Asdf12/3).

2.16 If a bet is placed using the login ID and password of a player it will be considered to have been made by that player and therefore to be accepted and valid.

2.17 Totobet N.V. prohibits player collusion and use of devices or programs which distort normal game play (such as Robots).

2.18 Totobet N.V. retains the right to examine and confirm the identity of its players at any time. When deemed necessary, Totobet.com will request that documentation proving the player’s identity is forwarded to its offices. Examples of documentation requested could be certified copies of photo ID’s, passports, bank statements, references, utility bill, photocopy of credit card, etc.

2.19 A player account cannot be sold or transferred to third parties.

 

3. Deposits, Transfers and Withdrawals

3.1 Deposits can be made into the totobet.com account by credit card, bank transfer and telegraphic/wire transfer. The name on the credit card or the bank transfer should be identical to that of the player receiving the funds. If this is not the case, the deposit will be rejected and the funds paid back. Any charges levied by the banks/payment gateways will be deducted from the reversed amount.

3.2 When depositing by credit card your credit card account will be debited immediately upon completion of the transaction.

3.3 It is also suggested that you print all transaction data and keep it readily accessible for your own records.

3.4 Minimum deposits:

i. € 10 on deposits made by credit card, wire transfer or other means.
ii. € 20 for deposits made by bank transfer

3.5 Any funds deposited must be utilised for the placing of sports bets or playing Casino Games on www.totobet.com.

3.6 All transactions are checked for possible money laundering activity.  Any suspicious activity on an account could lead to the player being reported to the relevant authorities and freezing of the funds and could also lead to the closure of the account and confiscation of the funds.

3.7 The refund policy of Totobet N.V. is to not affect any refunds. However, it remains at management’s discretion to determine whether a refund request for a deposit made should be entertained.

3.8 Bonuses can from time to time be placed into a player’s account as part of a sales promotion/marketing campaign. More details of each bonus scheme will be published on the website as they are introduced.  Bonuses can only be withdrawn only if the bonus conditions have been met.

3.9 Funds cannot be transferred from the account of one player to the account of another player.

3.10 A player can at any time log in to his account and view a statement of his account which would show all transactions effected on that account, namely deposits, bonuses, winnings, bets made, pending bets and withdrawals. Should the player notice any mistakes he should notify Totobet.com immediately so that the mistake can be rectified (please contact support@totobet.com). The player should report such a mistake within 60 days from when the mistake first appeared on the statement available on the website.

3.11 At any time, a player can decide to withdraw part or all of his funds from his account by selecting from the various options made available by Totobet N.V. Depending on the currency and on the chosen withdrawal option, certain transaction fees may apply. Totobet.com will not charge any fees for withdrawals; however, all bank or payment processor fees will be borne by the player. Once all the available funds have been withdrawn, the player has the right to close his totobet.com account if he wishes to do so. Minimum withdrawal amounts:

i. € 30 Bank Transfer
ii. € 15 CFT
iii. € 10 other methods

3.12 Totobet N.V. will do its utmost to process any withdrawal requests within 3-5 working days from receipt of such request.

3.13 Whenever possible withdrawals are always transferred to the same account used to deposit.

3.14 The player acknowledges that Totobet.com may only entertain withdrawal requests once it is satisfied about the player’s identity.

 

4. Betting Rules

4.1 A bet can only be placed by a registered player.

4.2 A bet can only be placed over any distance communication device such as a mobile phone or over the Internet.

4.3 A bet can only be placed by a player if he has sufficient funds in his account with totobet.com.

4.4 The bet, once matched, will be governed by the version of Terms and Conditions and Betting Rules valid at the time of the bet being accepted.

4.5 A bet is deemed to have been accepted as soon as it is received on totobet.com system and validated and processed.

4.6 The player affirms that at the time he placed a bet or bets he had no knowledge as to the outcome of the respective events. Bets on games in which the customer has gained access to insider information are not allowed. Where there is a suspicion of a violation of this rule, totobet.com retains the right to void the bet and refuse to pay out winnings. It also retains the right to take any further action to protect its legitimate interests and to comply with other laws and regulations.

4.7 Totobet.com retains the right to decline to accept bets on any event without providing any reason.

4.8 The list of all the bets, their status and details are available to the player on the website after login.

4.9 Should betting on an event be stopped the player will be refunded the whole amount of his bet/s.

4.10 Should totobe.com decide to close a player’s account, bets which have already been accepted will not be voided and the player will be paid any winnings.

4.11 A bet which has been accepted cannot be amended, withdrawn or cancelled by the player.

4.12 A mistake regarding the details of a bet or bets will not influence the validity of the bet. If the event on which the bet has been placed is incorrect then this will automatically void the bet.

4.13 When the player places a bet/s he acknowledges that he has read and understood in full all of the Terms and Conditions and Betting Rules regarding the bets offered by totobet.com as stated on the website.

4.14 Totobet.com manages the player’s account, calculates the available funds, the pending funds, the betting funds as well as the amount of the winnings. Unless proved otherwise, these amounts are considered as final and are deemed to be accurate.

4.15 The player is fully responsible for the bets placed, on Internet. totobet.com will never question the player about the relevance of the bets they wish to place and will not be held responsible for the possible mistakes that could have been made during the placing of such bets, including mistakes regarding the placed amounts or odds they quoted or accepted.

4.16 Winnings will be paid into the player’s account after the final result is confirmed. However, totobet.com reserves the right to set aside any winnings should there be investigations into the result of an event resulting from a suspicion of criminal activities that may have affected the result of the event. If the irregularity is confirmed then totobet.com retains the right to void any related bets.

4.17 Should totobet.com become aware that a player has placed a number of bets from different accounts he has irregularly opened, all bets will be voided. totobet.com retains the right to take further action as deemed necessary.

4.18 If bets, which exceed any stipulated limits, are erroneously accepted, the excess amount will be disregarded and the bet amount placed will be revised accordingly and the difference paid back to the party and counter-party of the bet.

4.19 Communication errors do occasionally happen. Bets are confirmed only when received on our servers. Should there be a break in communication after you place a bet and it has been received on our servers it will still be considered to be valid. If the bet offer is not received at our servers then it will not stand and the bet amount will not have been taken from your account with us.

 

5. Responsible Gaming

5.1 A player may set his own limits on the amount he permits himself to bet/loose and or deposit in a specified period of time. Any limits set by the player can be removed through the Profile/My Account page.

5.2 A player may also lock his account for a definite or indefinite period of time should he no longer wish to bet.

5.3 Any changes requested by the player to reduce restrictions or remove the blocking of his account will not take place until seven days after the request is received. Requests to increase restrictions on his gambling or to increase blocking periods will have immediate effect.

5.4 Please refer to our Responsible Gaming section for more information about our commitment to responsible gaming.

 

6. Copyrights

6.1 Totobet.com and its logo are registered trademarks of Totobet N.V. and Partners. Any unauthorised use of the brand and/or the logo of totobet could lead to legal prosecution by Totobet N.V. and Partners.

6.2 All of the contents found on the website pages of totobet.com as well as its URLs are owned by Totobet N.V. Any unauthorised reproduction or use of this URL or of the contents of Totobet website could lead to legal prosecution.

 

7. Liability

7.1. Totobet N.V. is only liable for gross negligence or deliberate actions carried out by its management, employees or vicarious agents.

7.2. Totobet N.V is not responsible for the services, pages or contents of websites to which links may be provided from time to time from Totobet website.

7.3. Totobet N.V is not responsible for any consequences resulting from major incidents such as any strike, terrorist activities, political crisis, war, saturation of the telecommunication networks or natural catastrophe; which could lead to a total or partial reduction to the access to its services, on Internet or by phone.

7.4. Totobet N.V is not to be held responsible for the consequences caused by the breakdown of any device or software, directly managed or outsourced, which could lead to a total or partial reduction to the access of its services, via Internet or by phone.

7.5. In the event of any mistake or negligent act from Totobet’s part, in relation to these Terms and Conditions, the compensation available to the player would never be any higher than the available funds on the player’s account or the amount of the bets involved in the mistake or negligent act.

7.6. Should one or more term or condition of this agreement be declared void by a recognised Court of Justice, then the remaining Terms and Conditions would retain their validity.

7.7. These Terms and Conditions represent the whole of the agreement between Totobet N.V and the player, and replace any previous written or verbal agreement, communicated by Totobet N.V.

7.8. Totobet N.V does not accept any liability whatsoever for damage to a player or a third party which arises directly or indirectly from a mistake, misprint, malfunction of software on Totobet’s website or that of any of its affiliates and/or partners.

 

8. Privacy Policy

8.1 We will only process your personal data for the purposes for which it collected it, namely to provide you with an online betting service.

8.2 Totobet N.V does not normally share your data with any other third parties; however, at times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.

8.3 You have a right to access your data and request it to be changed or deleted at no cost to yourself.

8.4 You also have a right to stop receiving marketing information. You may do this by just removing the tick mark in the My Account page when you login.

8.5. By agreeing to these Terms and Conditions, you agree that you have read the Privacy Policy of totobet.com.

 

9. Complaints

9.1 Totobet N.V will endeavour to make a player’s experience with us an enjoyable one. However, there may be occasions where a player may feel dissatisfied with the quality of our product/s or of our customer service. A player may raise a complaint by addressing an email to our Customer Service at support@totobet.com. Your complaint will be escalated to management and we endeavour to handle it within 48 hours of receipt.

Version: 1.0 | Date: 28.04.2014